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Position: Systems Analyst

Location: San Pedro, CA 90731

Duration: 12 months

Work Environment: On-site - Monday through Friday, 8:00 am to 5:00 pm (40 hours per week)

The client is seeking a Systems Analyst to diagnose computer issues, configure hardware, and enhance user technology.

Certification:

• A+ or Microsoft Desktop certification preferred but not required

Responsibilities

• Creating and managing End-User support tickets using BMC Track-It.
• First-level ticket resolution and second-level ticket escalation when needed.
• Working knowledge of computer hardware and software.
• Experience deploying computer hardware.
• Software installation and configuration.
• Perform IT related duties with POLA customers and IT staff.
• Perform department wide physical inventory and salvage.
• Other related End-User support tasks.

Requirements

• One to two years of working experience in roles such as Help Desk Systems Analyst or IT Support Specialist.
• Experience and proficiency in the use and support of MS Office 365 applications, Windows 10 and Windows 11 OS, job scheduling software, and other tools for remote support such as Microsoft Remote Desktop and Intune Remote Help.
• Knowledge and working experience with computer imaging solutions.
• Experience in using Help Desk Ticketing systems such as BMC Track-IT or ServiceNow.
• Experience working with Windows Active Directory, Microsoft Intune and desktop software installation/configuration.
• Strong organizational and analytical skills to include problem ownership and root-cause analysis.
• Excellent customer service and verbal communication skills.
• Ability to work well in a fast-paced team-oriented environment.