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Job Title: Technology Trainer

Location: Montgomery County/Rockville, Maryland

Desired Start Date: 11/02/2026

Duration: 12 months

Hrs/Wk: 10hrs/wk

Work Location and Arrangement

• Work Arrangement: Part-time, with a combination of in-person and virtual instruction
• Schedule: Flexible and subject to quarterly program needs.
• Travel: Local travel to senior centers and community locations as required.

Position Summary

The Technology Trainer will help older adults develop digital skills, build confidence using technology, and achieve their personal goals. This part-time role involves teaching technology courses in person and virtually, providing individualized technical support, and creating an engaging, supportive learning environment. The ideal candidate is bilingual in Mandarin and English, patient, dependable, and passionate about helping older adults navigate the digital world.

Key Responsibilities

• Deliver technology courses virtually and in person using the client's established curriculum and teaching methods.
• Explain technical concepts clearly in both Mandarin and English.
• Create a welcoming and supportive learning environment for older adult participants.
• Provide personalized technology assistance to callers through designated support hotlines.
• Make outbound calls to program members as needed.
• Promote the client's programs, resources, and learning opportunities to participants.
• Communicate regularly with program staff regarding curriculum, site concerns, and training feedback.
• Coordinate with community center staff on site visits, graduation events, and other program activities.
• Complete required paperwork, collect participant surveys and evaluations, and enter data into Salesforce.
• Attend trainer meetings and participate in training sessions and professional development activities.
• Assist with participant recruitment, outreach, curriculum development, and special projects as needed.
• Supervise volunteers assisting with classes when required.
• Adapt teaching approaches to accommodate varying levels of digital literacy, learning styles, and technology experience.
• Maintain professionalism and follow established training standards and procedures.

Required Qualifications

• Fluency in both Mandarin and English, with the ability to communicate technical information clearly in both languages.
• Excellent verbal communication and interpersonal skills.
• Proficiency with Windows computers, iOS devices, social media platforms, and commonly used technology applications.
• At least one year of experience in a professional work environment.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively as part of a training team.
• Patience, flexibility, creativity, dependability, and strong problem-solving skills.
• Commitment to supporting older adults and promoting digital inclusion.
• Willingness to travel to senior centers and community locations in the assigned service area as needed.

Preferred Qualifications

• Experience teaching or training teenagers, adults, or older adults.
• Experience providing technical support or facilitating technology-based learning.
• Experience working with diverse communities and individuals with varying levels of digital literacy.